Thank you for choosing abiotasmareshop.com. We understand that sometimes you may need to return an item, so we provide a clear refund and return policy to protect your rights.
Return conditions
Return period: You can apply for a refund or exchange within 30 days from the date you received the item.
Product condition: The returned item must be unused, unwashed, and retain all original packaging, accessories, tags and proof of purchase. Incomplete, damaged or obviously used items will not be eligible for return.
Special items: Customized items, personalized items or special promotional items such as clearance sales items are not returnable or exchangeable unless the received item has obvious quality problems.
Return authorization: Our customer service team will review your return request and once approved, you will receive an email with return instructions and return address.
Refund details
Return inspection: Once the returned item arrives at our warehouse, it will be inspected for quality to ensure that the item meets the return criteria.
Processing refunds: Once the item is confirmed to be eligible for return, we will process your refund within 3-5 business days. Refunds will be made to the account you originally paid from. If you paid by credit card, the time it takes to process your refund may vary depending on your bank’s processing speed.
Rejected Returns: If the returned item does not meet our return conditions, we will contact you to explain the reason and return the item to you.
Shipping and Handling
Return Shipping: Unless the reason for the return is that the item was received incorrectly or damaged, the return shipping cost is the customer’s own responsibility.
Original Shipping Refund: All refund amounts will be deducted from any original shipping and handling charges unless the return is due to our error.
Exchange Policy
If you wish to exchange the item, you can request a different specification or color of the same item subject to the return conditions. Please indicate your exchange intention in the return request and we will process your request based on stock availability.
Exception and Complaint Handling
If you find any problems when receiving the item or are dissatisfied with the return process, please contact us within 48 hours of receipt. We promise to do our best to resolve your problem and ensure your satisfaction.
We are committed to providing you with quality goods and services. We hope that you are satisfied with our refund policy and receive fair treatment when needed.